10 Year Warranty
10 Year Conditional Warranty:
Your Millbrook Beds mattress is handmade to the highest standards and should be free of any defective workmanship or faulty materials for a period of 10 years, from the point of purchase.  
Exclusions
Where the mattress is in an unsanitary, stained or soiled condition.
Where the mattress has not been turned and rotated regularly.
Where a tufting button fails, we reserve the right to repair, which will be free of charge.
Where the mattress has suffered from misuse, accidental damage, neglect, general wear & tear, body impressions, coils weakening due to user being heavier than recommended maximum weight per individual:
     Softer - maximum recommended weight 110 kg (242 lbs)
     Standard - maximum recommended weight 125 kg (275 lbs)
     Firmer - maximum recommended weight 135 kg (297 lbs).
Where usage of a non-recommended foundation results in damage.
If a slatted base is used, the gap between the slats must not exceed 3“and a mattress pad placed between the Millbrook Beds mattress and the slats.
Failure to comply with any of the above conditions will render the warranty invalid.  
The warranty applies to the original purchaser and is not transferable. 
 
To Make a Claim
Contact KH Imports Ltd, in writing (address below), within one month of defect becoming apparent,  providing proof of purchase.
If the mattress is found to be defective, KH Imports Ltd will replace the mattress, where possible, with the same model as the original.
If stock is exhausted, we reserve the right to supply the replacement mattress with an alternative model.
The customer will be responsible for all transportation costs, delivery of the replacement mattress and
cannot retain the original.
 
KH Imports Ltd—Distributors of Millbrook Beds in Canada
PO Box 2451
Golden, British Columbia
Canada
V0A 1H0